Refund Policy

Thank you for choosing our courses :

Welcome to INEEDK! We are dedicated to providing high-quality online programming language teaching services. We understand that sometimes circumstances may arise where you need to request a return or refund. This Return and Refund Policy outlines the process and conditions for returning and refunding Servicess purchased from our website. Please read this policy carefully before making a purchase. By using our website and purchasing our services, you agree to be bound by this policy.

For Self-Paced Learning:

To be eligible for a refund, you must:

1. Submit your refund request within 7 days of course purchase.
2. Have viewed less than 25% of the video-learning content.
3. Have not requested any exam voucher or kit.

Refund requests that do not meet these criteria will not be accepted, and no refund will be issued.

For Instructor-Led Training:

Submit your refund request within 7 days of course purchase.
Have viewed less than 25% of the video-learning content.
Have attended no more than one (1) live online class.
Have not requested any exam voucher or kit.

Refund requests that do not meet all of these criteria will not be accepted, and no refund will be issued.

Refund Process:

To request a refund, please contact our customer support team at info@ineedk.shop.
Provide your order details, including the order number and a detailed explanation of the reason for the refund request.
Our customer support team will review your request and guide you through the refund process.
You can open a case on the Contact Us page

Refund Method:

Refunds will be issued using the original payment method used for the purchase.
Please allow 2 days for the refund to be processed and reflected in your account.
If a refund is not possible through the original payment method, we may offer alternative refund options, such as store credit.

Exchanges or Replacements or Non-Refundable Items :

• If you receive a defective Services, we may offer exchanges or replacements, subject to availability.
• Please contact our customer support team at info@ineedk.shop to initiate the exchange or replacement process.
• We may require additional information or evidence of the defect to process the exchange or replacement.
• Certain Servicess or services may be non-refundable.
• These non-refundable items will be clearly indicated at the time of purchase, and you will be notified of their non-refundable nature.

Policy Updates:

We reserve the right to update or modify this Return and Refund Policy at any time.
Any changes to this policy will be communicated through our website or via email.
By continuing to use our website and services after the changes have been made, you indicate your acceptance of the revised policy.

Customer Support:

If you have any questions, concerns, or inquiries about our privacy practices or this Privacy Policy, please contact us at:

INEEDK
7 Coronation Road, Dephna House, Launchese #105, London, United Kingdom, NW10 7PQ

Email: info@ineedk.shop
Phone: +212 (610)095997

Email communication is the preferred method of contact for refund and return inquiries.

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Location :

7 Coronation Road, Dephna House, Launchese #105, London, United Kingdom, NW10 7PQ